Terms and Conditions
Conditions in accepting an order
The reception of an order confirmation e-mail does not automatically imply that Nüline Distribution inc. accepts the order and it doesn't represent an acceptance of the order from Nüline Distribution inc.
Nüline Distribution inc. does keep at all times, the right, without prior notice, to refuse to deal with a customer and/or limit quantities of an ordered item. At any time, Nüline Distribution inc. might need to complete a background check on the client's identity and credit prior to accepting to fulfill an order.
Order Modifications & Cancellations
If you need to cancel or modify your order, please contact us within 24 hours after placing it. If the order has already been shipped, it will neither be possible to cancel nor make changes. In that event, you can return the item within our 10-day return policy.
Legal guarantees
The Civic Code of Quebec and the Consumer Protection Law provide legal guarantees namely related to hidden defects as well as usage of sold goods. These legal guarantees also apply to this sale.
This guarantee can in no way hinder, or suppress the legal guarantee provided by the manufacturer when there is one.
Out of stock items
An item that back orders mean that the product is currently unavailable. It is possible that the order is being processed with one of our suppliers, out of stock, recalled, or discontinued if so, you shall be advised.
Nüline Distribution inc. displays all the items that can be ordered from either one of our suppliers. It must be noted though that these items may not be in stock in one of our stores or the website. In the case where Nüline Distribution inc. must wait for one of the out-of-stock items becomes available, it is possible that your order is held back prior to the expedition.
Nüline Distribution inc. does in no way guarantee that the items displayed on its site are available. At anytime prior to Nüline Distribution inc. reception of the item, you can cancel the order by calling our Customer Service Department.
Nüline Distribution inc. will in no way be held liable for any damage that you may experience due to the out-of-stock item.
Product descriptions
Nüline Distribution inc. and its partners do everything in their power to ensure that the information on the site is as accurate as possible. However, Nüline Distribution inc. does not guarantee that the product descriptions or any other content on the Site are accurate, complete, reliable, up to date, or exempt of errors. If a product proposed on the Site does not comply with the description, your only recourse is to return it in its original state.
Prices
The prices of our products are displayed in Canadian currency and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in Canadian currency. Nüline Distribution inc. retains the right to modify its prices at any time. Products are always billed on the basis of the amounts in effect at the time when the order is recorded.
Taxes
Nüline Distribution inc. calculates the taxes based upon the address where the order will be shipped. For an order shipped in Canada, the taxes depend upon the province; for example, for Quebec, the added taxes are QST (Quebec Sales Tax) and the GST (Goods & Services Taxes).
Payments
The payment of your purchased items must be completed through the payment web site Paypal. The proposed fees must be covered in accordance with the payment procedure in effect. The customer accepts to cover the total cost as well as additional fees of the purchased item, including taxes. Nüline Distribution inc. can modify the price after having advised the customer. The customer is the sole responsibility for the actual payment of the purchased item. Nüline Distribution inc. is not responsible for payment problems related to the operation of e-commerce services from Paypal.
Shipping and delivery in Canada
Shipping rates are calculated in accordance with the recipient's address, the weight, size of the item you have purchased and the shipping method. You will be able to consult the charges prior to confirming your order. Shipping to distant areas may require extra charges; the customer will be notified in that case.
Please note that you are responsible for providing us with a valid address where someone will be available to receive and sign for your order. We can not ship to P.O addresses, but they can be used for billing addresses.
Nüline Distribution ships all its products with Loomis Express. After two failed deliveries, Nüline Distribution will have to charge an additional $10.
Expected delivery dates vary depending upon the actual destination and the delivery method. Estimated delivery time is :
| Region | Lead Time |
|---|---|
| Quebec | 5 days |
| Ontario | 5 days |
| Maritimes | 10 days |
| Prairies | 15 days |
| West | 15 days |
You can also add a one-to-three day period for processing your order. Please anticipate an additional wait time if your products are out of stock or if they are missing. In the event that we must wait for an item to arrive, the customer will be notified of the delay.
Warehouse Pickup
If you choose Mont-Royal Pickup our address is 5780 rue Paré, Mont-Royal, QC, H4P 2M2. Our office is open from Monday to Friday, from 9 am to 5 pm. Please bring your receipt with you. An identity card may be requested for verification.
Risk of a lost item
All purchases completed on the Site are done so in accordance with the shipping contract. This means that the risk of losing an item and property rights associated with the item is transferred to you at the moment when we remit the item to the carrier. Nüline shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. The buyer shall be responsible for all shipping charges. Title and risk of loss in the Products shall pass to Buyer upon Nüline's (or its agent's) delivery to the carrier at the shipping point.
Damaged Products
Please contact us within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will ensure your item is being repaired or replaced in a timely manner at no extra cost to you.
We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears to be severe.
In order to process your claim, please send us 1 to 3 low-resolution digital photos including one photo of the box that the item shipped in, to info@nulinedistribution.com. Make sure to keep all of the original packaging material.
Product Warranty
All Fatboy products are guaranteed against all manufacturing defects for a period of 6 months. It will be our pleasure to replace any Fatboy product that has a manufacturing defect for a period of 6 months. The product will be replaced against an equivalent product or a credit note will be issued.
All KINTO products carry a limited warranty on manufacturer defects. Glass is not covered by warranty. Proof of purchase must be provided documenting purchase is within a timeframe to receive replacement or refund. Please retain purchase receipts for your records.
SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING NONINFRINGEMENT, THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. The buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by the Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Nüline
Care and maintenance
In order to give you Fatboy a long life and benefits from all the pleasures it provides we recommend the following care and maintenance:
- Heat: Keep away your Fatboy from any exposure to high-temperature heat including fireplaces, flames, candles, BBQ, lighter, any type of heaters, ...
- Cuts: Be careful with all sharp objects and tools. Be careful with sharp tables and doors corners.
- Excess sun exposure: Be careful with extended exposure to the sun. Indoor Fatboy is not treated to resist powerful UV rays. Color may fade with long exposure to bright sun. It is recommended not to leave it outside and to move away from highly exposed windows.
- Excess of water: Fatboy is water repellent, but not waterproof. They should not be thrown in a pool and should not be exposed during heavy rain. Covers cannot be machine washed.
- Outdoor Fatboy is also water-resistant, however, it is recommended to protect them from heavy rain.
Your Fatboy has received a special treatment to protect it against stains and to be water repellent, however, it's tolerance should not be exceeded. To clean your Fatboy, use a sponge with lukewarm water, you may use a soft soap with a soft brush. The abrasive or metallic brush should not be used.
No return or refund will be accepted for inappropriate use or bad maintenance.
All returns are subject to our Terms of Use.
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